FAQ about ChargeBackBoss.com Credit Card Chargeback Protection

FAQ About ChargeBackBoss.com Chargeback Fraud Recovery and Prevention

where to get help with chargebacks
  • What is Chargeback Boss’s Credit Card Chargeback Recovery & Protection?

    This service provides a comprehensive solution to help businesses recover lost product & revenue from chargebacks and protect against such fraud.

  • How does the service work?

    Chargeback Boss has monthly subscription plans merchants can choose to suit the kind of chargeback coverage they require and the number of cases per month to cover.

  • Who should use this service?

    Any business that wishes to discourage chargeback fraud and experiences chargebacks. It can be especially valuable to small & medium business owners who are more sensitive to such losses and cannot afford to lose product and revenue to chargeback fraud.

  • What are the benefits?

    The service can help recover stolen products and funds in some cases, reduce chargebacks, improve win rates, and prevent fraud, ultimately saving businesses time and money -- plus providing some needed relief knowing that fraudsters will have to face consequences of chargeback fraud.

  • How much does it cost?

    Pricing varies based on chargeback volume and business needs. There is plan pricing on the subscription page.

  • Can this service prevent chargebacks before they happen?

    Sometimes, we supply preventative techniques and messages that merchants can post to their site and in their order confirmations. These serve as a strong deterrent to those thinking of keeping products after issuing a chargeback. In addition, their name may be posted to a public fraudster list, which also discourages such behavior.

  • What types of chargebacks can you handle?

    Chargebacks for products that a merchant has already supplied and shipped are some of the highest pain points for small & medium-sized businesses.

  • How do I get started?

    Visit Chargeback Boss to sign up and start protecting your business.

  • How do I contact support?

    For assistance, contact Chargeback Boss via email or phone. Visit our contact page for details.

  • How do I make a claim for Charge Back Help?

    There is an outline of the case process on the product page. As well, once you are signed up as one of our merchants, we will enable an online portal for you to notify us of a chargeback claim and we'll be able to let you know recommended next steps.

  • Have we missed anything? Visit our contact page to let us know!